The Family Relationship Advice Line

Phone: 1800 050 321
International callers: +61 7 3423 6878

2014 Easter Holiday closure times:

The Family Relationship Advice Line will close from 8am (local time) Friday 18 April to 10pm (local time) Monday 21 April 2014.

Regular service will resume from 8am (local time) Tuesday 22 April 2014.

Hours of operation

The Family Relationship Advice Line (1800 050 321) is available from 8 am to 8 pm, Monday to Friday, and 10 am to 4 pm on Saturday (local time), except national public holidays.

Overview

The Family Relationship Advice Line is a national telephone service established to assist families affected by relationship or separation issues.

The Advice Line provides information on family relationship issues and advice on parenting arrangements after separation. It can also refer callers to local services that can provide assistance.

The Advice Line complements the information and services offered by Family Relationship Centres. It ensures that people who are not able to attend a Centre can be helped.

Who can call the Advice Line?

The Advice Line is for anyone who is affected by family relationship or separation issues and difficulties. This includes parents, grandparents, children, young people, step-parents or friends.

Callers who are deaf or have a hearing or speech impairment can call through the National Relay Service:

  • textphone or modem users: phone 1800 555 677 then ask for 1800 050 321
  • voice-only (speak and listen) users: phone 1800 555 727 then ask for 1800 050 321
  • computer or mobile phone users with a connection to the internet: go to http://www.relayservice.com.au/ and select 'Make an internet relay call now' then ask for 1800 050 321. That web site also details how to use instant messaging through MSN or AOL to make a call.

Callers from overseas: phone +61 7 3423 6878. The phone company you are using to make the call will charge you for the cost of the call.

What can you expect to receive?

The Family Relationship Advice Line will be available to provide you with:

  • information about services to help people maintain healthy relationships
  • information about the family law system
  • advice on family separation issues
  • guidance on developing workable parenting arrangements after family separation
  • advice about the impact of conflict on children
  • referral to Family Relationship Centres and other dispute resolution services
  • organisation of telephone dispute resolution for people unable to attend a family dispute resolution service, and
  • referral to a range of other services to help with family relationship and family separation issues.

Confidentiality

All callers are treated as anonymous. However, when you call, you will be asked for a few details which will help identify you should you call again. This will mean that you will not have to repeat all the same information each time you ring. Alternatively, you may elect not to provide any identifying information and be treated as a new caller next time you call.

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© Commonwealth of Australia 2014 : Last modified 1/04/2014 11:52 AM